Frequently Asked Questions
Answers to Common Questions
Which payment methods do you accept?
At Eltham Care & Mobility, we accept all cards, except American Express. Cash and Cheques are also accepted. Bank transfers can be made on request.
What is your return policy?
Stock items MUST be returned in their original, undamaged packaging, or they cannot be returned.
Special Order items will incur a 35%* re-stock fee, as applied by our suppliers. *Variable, according to supplier.
Items purchased through us for ANY Cosyfeet items, MUST be paid for at point of order, with a £4.75 + VAT, for one item delivery, or £6.50 + VAT, for multiple items delivery. If, for any reason, the shoe/slipper does not fit, there will be a £4.50 fee, per item, deducted from your refund, plus a Delivery & Packaging Charge back to Cosyfeet.
Due to Cross-Contamination, we are UNABLE to accept returns of Riser Recliner chairs, Cushions, or Bathroom & Toileting Aids, whether they have been used or not.
NO REFUNDS WILL BE GIVEN, UNLESS PRESENTED, WITH THE ORIGINAL RECEIPT
If an item is proven to be found FAULTY, then a replacement will be given.
Refunds of Cash/Card Transactions will be refunded by Credit Note. If you have simply changed your mind, then ALL refunds will be given by a Credit Note.
All items remain the property of ELTHAM CARE & MOBILITY until paid for in full and a valid receipt has been issued.
Do you deliver?
Yes we deliver.
We offer free delivery on any items or orders over the value of £45 ex vat, within a five mile radius of the shop. we will deliver further for a small delivery charge, larger items, mobility scooters, riser recline chairs etc. are usually free delivery anywhere.
We deliver to Eltham, Lewisham, Welling, Bexley, Bexleyheath, Barnehurst, Darftford, Swanley, Sidcup, Abbey Wood, Thamesmead, Erith, Orpington, Bromley, Chislehurst, Petts Wood, Woolwich, Plumstead, Blackheath and surrounding areas.
Do you do scooter servicing and repair?
Yes we do.
All servicing of scooter and electric wheelchairs is done in our shop. we do not believe a mobility scooter can be properly serviced in the back of a van.
Your scooter or electric wheelchair will be collected, returned to the shop for servicing. The batteries will be tested, this is a long process, taking several hours, the scooter will be inspected for frame damage, faults and corrosion, seat mechanism, suspension etc will be lubricated. The item will be cleaned on the outside and the inside (mobility scooters), upholstery check for damaged stitching etc.Tyre pressures will be corrected, and tyre damage or wear will be noted. Wheel bolts checked/tightened as necessary etc.
Repairs are carried out initially with a comprehensive inspection of the item to find all damaged or faulty parts. A price will be given to the customer, as accurate as is possible. On occasion, especially when a vehicle has been involved in an accident, further damaged components are found on disassembly of the scooter/powerchair.
you will be notified as soon as possible in on these occasions.